FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our pricing, we want to ensure that our customers have a clear understanding of how it is determined. Several factors contribute to our pricing structure, including mileage, location, vehicle type, number of hours, and any special requests. Mileage: The distance of the journey plays a role in determining the cost. Longer distances may result in higher prices due to fuel consumption and wear and tear on the vehicle. Location: The location where the service is provided can also impact pricing. Factors such as traffic conditions, tolls, or parking fees may be considered when calculating the final cost. Vehicle Type: We offer a range of vehicles to meet our customers' needs, from luxury SUV'S or Sprinter vans or party buses. The type of vehicle chosen can affect the overall price due to differences in operational costs and demand. Number of Hours: The duration of the service is taken into account. If you require the vehicle and driver for an extended period, the price may reflect the additional time and resources involved. Special Requests: If you have any special requirements or requests, such as a specific route, multiple stops, or additional services, these factors can influence the pricing. Such requests may require additional planning and resources, which can result in adjusted costs. Discounts: We also offer discounts on various occasions, which can include promotions, loyalty programs, or special events. These discounts aim to provide added value to our customers and make our services more accessible. Fees: It's important to note that certain fees may apply, such as airport surcharges, waiting time fees, or late-night service charges. These fees are typically disclosed upfront and are necessary to cover operational costs and ensure a high-quality experience. Overall, our pricing structure is designed to be fair and transparent, taking into account multiple variables that contribute to the service. We strive to provide competitive rates while maintaining a high standard of service and customer satisfaction. If you have any further questions or require clarification regarding our pricing, please don't hesitate to reach out to our customer support team who will be happy to assist you.
- What is your typical process for working with a new customer?
When working with a new customer, we strive to make the process as simple and convenient as possible. Here's a breakdown of our typical process: Booking: To initiate the process, you can visit our website and complete a booking form. This form will ask for relevant details such as the date, time, pick-up location, drop-off location, and any special requests you may have. Providing accurate information will help us ensure a smooth experience for you. Quote Review: Once you submit the booking form, our team will promptly review the information provided and generate a quote based on the details you provided, taking into account factors such as distance, duration, and any additional services requested. We aim to provide competitive pricing while maintaining the quality of our service. Reservation Confirmation: After reviewing your quote, if you find it satisfactory, you can proceed with confirming your reservation. This step typically involves making the necessary payment or deposit to secure your booking. Our website will guide you through the payment process securely. Ongoing Communication: We believe in keeping our customers well-informed throughout the entire process. After confirming your reservation, you will receive ongoing communication from us. This includes updates about your upcoming reservation, including the assigned driver, their estimated arrival time, and any other relevant details. Flexibility: We understand that plans can change or unexpected circumstances can arise. That's why we offer flexibility throughout the process. If you need to make any changes to your reservation, such as adjusting the pick-up time or location, adding or removing services, or any other modifications, you can communicate those changes to us, and we will do our best to accommodate them. Our goal is to provide a seamless and enjoyable experience for every customer. We prioritize clear communication, responsiveness, and flexibility to ensure that your transportation needs are met to your satisfaction. Should you have any questions or require assistance at any point during the process, our customer support team is always available to help.
- What education and/or training do you have that relates to your work?
Our executive team has over 10+ years of experience with a graduate level of education.