FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a cleaning business, we believe it's important for our customers to understand our pricing structure and what sets us apart. Here are a few key points: 1. Service-Based Estimates: Our estimates are provided based on the cleaning services you need, not hourly rates. We do not quote you low just to earn your business. We believe in transparency and trust that our quality matches our pricing. 2. 100% Satisfaction Guarantee: We stand by our work with a 100% satisfaction guarantee. If you're not satisfied for any reason, we will come back to make it right. 3. Competitive Pricing: We are competitively priced in the market. We strive to offer the best value for our high-quality services. 4. Professional and Trustworthy Team: All of our cleaning technicians are background-checked and insured, ensuring that you can trust the people who come into your home. 5. Special Offer for New Clients: We offer new clients $20 off their first cleaning service. Simply use promo code NEWCLEAN20. Our goal is to provide you with a clean home and peace of mind, knowing you've hired a reliable and professional cleaning service.
- What is your typical process for working with a new customer?
At Dallas Tidy Titans, we strive to make the process of working with new customers as seamless and pleasant as possible. Here's how it typically works: 1. Initial Contact: When you reach out to us, either through our website, phone, or email, we gather some basic information about your cleaning needs, including the size of your home and the type of cleaning service you’re looking for (standard, deep, or move-in/move-out). 2. Free Estimate: Based on the information you provide, we offer a free, no-obligation estimate. Our estimates are service-based rather than hourly, ensuring transparency and fair pricing. 3. Scheduling: Once you’re happy with the estimate, we schedule a convenient time for your cleaning. We offer flexible scheduling to fit your busy lifestyle. 4. Customized Cleaning Plan: We create a customized cleaning plan tailored to your specific needs and preferences. Whether it's focusing on certain areas or using specific cleaning products, we ensure your home is cleaned to your satisfaction. 5. Cleaning Day: On the scheduled day, our professional cleaning technicians arrive on time, equipped with all necessary supplies. Our team is background-checked and insured, so you can trust them to treat your home with care and respect. 6. Quality Assurance: After the cleaning is completed, we perform a thorough quality check to ensure everything meets our high standards. We stand by our 100% satisfaction guarantee—if there’s anything you’re not happy with, we’ll come back to make it right. 7. Follow-Up: We follow up with you to ensure you’re completely satisfied with the service. We value your feedback and are always looking for ways to improve. Our goal is to build a long-term relationship with our clients by providing exceptional cleaning services and outstanding customer care. We look forward to making your home shine!
- What education and/or training do you have that relates to your work?
We prioritize both the education and training of our team to ensure we provide the highest quality cleaning services. Here’s how we ensure our expertise: 1. Professional Training: All our cleaning technicians have undergone years of comprehensive, professional training that covers a wide range of cleaning techniques, the use of cleaning products, and the operation of cleaning equipment. They are well-versed in delivering both standard and specialized cleaning services. 2. Certifications: Our team members hold various certifications in cleaning and hygiene practices. 3. Experience: Our team brings years of hands-on experience in the cleaning industry. This practical knowledge is invaluable in understanding the unique needs of different homes and ensuring every job is done to perfection. Our commitment to education and training is reflected in the quality of our work.