FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Thank you for considering us for your junk removal needs. Here’s what you should know about our pricing: Standard Rates: Our rates are competitive and based on volume, typically [price] per [specific unit, e.g., cubic yard, truckload]. We provide a more precise estimate once we assess the volume of items to be removed. Discounts: We offer several discounts to make our services even more affordable: Bulk Removal Discounts: Get up to [percentage] off for larger loads. Customer Loyalty Program: Enjoy special rates and benefits for repeat customers.
- What is your typical process for working with a new customer?
Initial Contact: Consultation: We start with a free, no-obligation consultation. This can be done over the phone or through our online form. During this consultation, we'll discuss the details of the junk you need removed, answer any questions you may have, and provide an initial estimate. On-Site Assessment: Evaluation: We schedule a convenient time to visit your location for a thorough assessment. This helps us provide a more accurate quote based on the volume and type of items to be removed. Quotation: After the assessment, we present you with a firm quote. There are no hidden fees, so you can rest assured that the price we quote is the price you'll pay. Scheduling: Appointment: Once you approve the quote, we'll schedule a time that works best for you. We offer flexible scheduling options to accommodate your needs. Preparation: We advise on any preparations you might need to make, such as ensuring clear access to the items for removal. Junk Removal Day: Arrival: Our professional team arrives on the agreed-upon date and time, ready to get to work. Efficient Removal: We handle all the heavy lifting, loading, and hauling away of your junk quickly and efficiently. Our team works diligently to ensure a clean space once the job is complete. Disposal: Eco-Friendly Practices: We prioritize environmentally responsible disposal methods. This includes donating usable items to charities, recycling materials whenever possible, and disposing of the rest in an environmentally safe manner. Follow-Up: We follow up to ensure you're completely satisfied with the service provided. Payment: Convenient Options: Payment is processed once the job is completed to your satisfaction. We accept various payment methods, including credit/debit cards, checks, and online payments.
- How did you get started doing this type of work?
At Trvlbox, we specialize in helping our customers create cleaner, more organized spaces by efficiently removing unwanted items. Whether it's a yard cleanout, shed removal, garage cleanout, or responsibly disposing of old appliances, mattresses, and sofas, we are committed to providing dependable services with a smile. Our goal is to make your space shine, by taking on the heavy lifting so you don't have to. Our journey began in 2023 when we saw the need for reliable and efficient cleanout services in our community. Since then, we have been dedicated to helping our customers reclaim their spaces and live clutter-free lives.