FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Heroes tries to make their pricing as competitive as possible, while still making enough to be comfortable with our prices. The teams at Heroes are made up of trained professionals who care for the work and take the time to do it right, rather than just getting the job done.
- What is your typical process for working with a new customer?
Working with new customers is a great benefit for Heroes because it allows us to share our skills and knowledge with new individuals. Most customers reach out over the phone through our call center or online using our Lawn Legend feature. Once they are a customer they will have their own portal where they can check balances and up coming services they have booked. Heroes is here for the consumers and guarantees to fix any unsolved lawn care issues.
- What education and/or training do you have that relates to your work?
Taylor Olberding, founder of Heroes Lawn Care, has a degree in Turf Management. This spiked an interest in creating a lawn care brand that was for the people. He wanted a company that is honest and straight forward with the customer, only giving them what they need.