FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge by volume based on the space your items take up in our truck, not the time it takes to haul it away. If your items take up less space in the truck, you even pay less. ALL labor and dump fees are included in the price.
- What is your typical process for working with a new customer?
We do all the work – aside from pointing to what you want our luggers to take away, you don’t need to lift a finger. When you book an appointment with us, we ask you to pick a convenient two-hour window for our team to arrive. We will call you 15-30 minutes before arrival to let you know we are on our way. After we arrive, a team of two professional, well-trained, and friendly luggers will look at the items you want hauled away and provide you with a written estimate. If you are happy with that estimate, we can remove the items right on the spot. We guarantee never to charge more than our estimated price but will charge less if the truck is emptier than predicted. When the job is complete, you will be given a receipt with the final price. If appropriate, the team will perform a sweep up of the site and you will be free of your junk! If we are able to donate any of your items, we will provide you with a tax-deductible receipt for anything donated.
- What questions should customers think through before talking to professionals about their project?
Is the vendor insured? (We are.) Does the vendor have a price assurance guarantee? (We do.) What will they do with my items? (We do our best to keep as much out of the landfills as possible by recycling or donating to local charities.)