FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Phoenix IT Managed Services offer affordable pricing according to what's on the technical market today. We also base our pricing off of 4 factors: 1. Hassle-free customer service. 2. What's affordable to the customer. 3. Warranty products that will keep the customer operational. 4. Less downtime.
- What is your typical process for working with a new customer?
During our Computer repair process we "Do NOT" initiate "In-home" repairs.... When working with new customers who have Computer issues, Phoenix IT requests the following information from new customers that request our services: 1. A valid address will be needed to come and assess the issue. 2. If there is an issue with the computer, a diagnostic fee of $75 - $125 plus travel will be required. 3. As an agreement between the tech and customer, a date and time will be scheduled to return the computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the computer will have a guaranteed warranty.
- What education and/or training do you have that relates to your work?
Attained A+ and CCENT certifications in computers and building networks. I have 2 Masters that relate to Management Information Systems (MIS) and Technical Business Management (BA). In my experience of being in Information Technology for 16 years I have work with banks like: Wells Fargo, Chase, and Bank of America in upgrading their banking systems. I have worked in both the Oil & Gas and Healthcare industries where I have work with phone systems, Cisco networks, building computers, monitor CCTV systems, and doing monthly maintenance on technical devices.