Phoenix IT Managed Services

Top Pro

$75

estimated price

Zip code

Computer issue

Computer type

Desktop or laptop

Responds in about 2 hours

Introduction

We provide a quick turn around on repairs and at the same time we strive to provide excellent quality customer service. Interacting with people, problem solving technical issues, and building a trusting business relationship that make the customer continue to come back. When working with new customers who have computer issues, Phoenix IT Managed Service requests the following information from new customers that require our services: 1. A valid address will be needed to come and assess the issue. 2. If there is an issue with your computer, a diagnostic fee of $55 - $125 plus travel will be invoiced. 3. As an agreement between the tech and customer, a date and time will be scheduled to return the computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the computer will have a guaranteed warranty.

Overview

Current Top Pro

Hired 193 times

22 similar jobs done near you

Background checked

5 employees

15 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Square cash app, Venmo, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

2021

Featured Projects

7 photos

Specialties

Computer type

Computer issue

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

102 reviews

5

97%

4

1%

3

0%

2

0%

1

2%

Read reviews that mention:

Jason O.

Apr 23, 2024

·

Hired on Thumbtack

He was very professional and did excellent work. He was extremely responsive and kept me informed about my problem while my computer was being repaired. I will recommend him to my friends and I will use him again

Details: PC • Desktop • Computer not turning on • My home, venue, etc.

Computer Repair

Darlene K.

Aug 24, 2024

·

Hired on Thumbtack

Computer Genius!! Luther is very professional and he explained the entire process from start to finish! He showed up the same day that I put My order in on thumbtack! He fixed My computer problems fast! I will definitely use his services again and I will tell My family and friends to also use his services! I love that I have a IT guy that I can count on for any computer problems he also has remote in capabilities! My small company just got bigger!

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Robert G.

Aug 14, 2024

·

Hired on Thumbtack

The Geek’s, Geeks. I would label Mr. Luther [Phoenix IT]the “Geek’s GeeK”. The problem that I had with my desk top could not be resolved by three HP Techs or two AT&T Techs in spite of hours trying. They gave up. I reached out to Mr. Luther. I explained as best I could what was going on with my 13 year old desk top and what I had been told by HP & AT&T. Mr. Luther came to my house and had my computer up and running within half an hour. He went on to make certain that my desk top, and two lap tops are operating correctly and fully up to date. I would definitely trust Phoenix IT with servicing my computer again. Romi Trust

Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc.

Computer Repair

Susan T.

Nov 2, 2024

·

Hired on Thumbtack

Luther with Phoenix IT was very responsive, prompt, professional and provided excellent service. He is an expert in his field and very efficient with the work he had to done. Would highly recommend his service to anyone looking for IT services. Absolutely great IT service.

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

David L.

Sep 24, 2024

I recently had the pleasure of working with Phoenix IT to fix my gaming PC, and I couldn't be happier with the experience. They were incredibly responsive, quickly addressing my concerns and providing clear communication throughout the process. The quality of their work was top-notch, as they expertly diagnosed and resolved the issue, leaving my system running flawlessly. Not only was their service exceptional, but it was also offered at a great value, making it an affordable option without compromising on quality. Additionally, they were punctual, arriving on time and completing the work efficiently. I highly recommend their services for anyone in need of PC repairs!

Credentials

Background Check

Luther Arnold

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Phoenix IT Managed Services offer affordable pricing according to what's on the technical market today. We also base our pricing off of 4 factors: 1. Hassle-free customer service. 2. What's affordable to the customer. 3. Warranty products that will keep the customer operational. 4. Less downtime.
What is your typical process for working with a new customer?
During our Computer repair process we "Do NOT" initiate "In-home" repairs.... When working with new customers who have Computer issues, Phoenix IT requests the following information from new customers that request our services: 1. A valid address will be needed to come and assess the issue. 2. If there is an issue with the computer, a diagnostic fee of $75 - $125 plus travel will be required. 3. As and agreement between the tech and customer, a date and time will be scheduled to return the computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the computer will have a guaranteed warranty.
What education and/or training do you have that relates to your work?
Attained A+ and CCENT certifications in computers and building networks. I have 2 Masters that relate to Management Information Systems (MIS) and Technical Business Management (BA). In my experience of being in Information Technology for 16 years I have work with banks like: Wells Fargo, Chase, and Bank of America in upgrading their banking systems. I have worked in both the Oil & Gas and Healthcare industries where I have work with phone systems, Cisco networks, building computers, monitor CCTV systems, and doing monthly maintenance on technical devices.