CoolTrust Service

$89/service call

(waived if hired)

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Introduction

Why You Should Choose CoolTrust Service At CoolTrust Service, we understand that choosing an HVAC service provider is not just about solving a problem—it’s about entrusting a professional to enhance the comfort and safety of your home. Here’s why we believe CoolTrust is the right choice for you in Houston: Expertise and Reliability: Though CoolTrust Service was established 2 years ago, our team comprises highly skilled professionals each with over 10 years of experience in the HVAC industry. We are equipped with the knowledge and skills to handle any HVAC challenge effectively, ensuring reliable and consistent service every time. Customized Solutions: We recognize that every home and customer in Houston is unique. That’s why CoolTrust offers personalized HVAC service plans tailored to meet your specific needs and budget. Whether it’s routine maintenance, emergency repairs, or a complete system installation, we deliver solutions that are not only effective but also economical. State-of-the-Art Technology: Our commitment to quality means employing only the best equipment and the latest technology in the HVAC industry. This advanced approach allows us to diagnose and resolve issues more efficiently, saving you time and minimizing inconvenience. Exceptional Customer Service: At CoolTrust, customer satisfaction is at the heart of what we do. We pride ourselves on building long-term relationships with our clients by ensuring transparency, punctuality, and open communication throughout every interaction. Our friendly staff are always ready to assist, providing knowledgeable advice and addressing any questions you may have. Sustainable Practices: CoolTrust isn’t just about fixing problems; we’re about doing it responsibly. Our HVAC services are designed to optimize your system’s efficiency and reduce your environmental footprint, helping you save on energy costs and contribute to a healthier planet. Transparent Pricing: With CoolTrust Service, you face no hidden fees or surprise charges. We provide clear, upfront pricing before any work begins, so you know exactly what you’re paying for. Guaranteed Satisfaction: We stand behind our work at CoolTrust with a comprehensive satisfaction guarantee. If you’re not completely pleased with our services, we’ll do whatever it takes to make it right. CoolTrust isn’t just another HVAC company. We are a team dedicated to providing you with not just service, but peace of mind. Our commitment to excellence and customer satisfaction has made us a trusted partner in the Houston community. Call us today to learn more about how we can help you stay comfortable and secure in your home.

Overview

Hired 268 times

Serves Katy, TX

Background checked

18 employees

2 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Stripe, and Zelle.

Social media

Facebook

Featured Projects

38 photos

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Specialties

Fixture type

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Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Good 4.4

65 reviews

5

85%

4

2%

3

0%

2

1%

1

12%

Read reviews that mention:

Phil B.

Nov 6, 2024

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Hired on Thumbtack

Their technician James was the best. Very friendly and knowledgeable and went above and beyond to resolve my electrical issue perfectly and promptly

Details: 8 - 10 feet (standard ceiling) • House

Electrical and Wiring Repair

Adenike S.

Sep 25, 2024

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Hired on Thumbtack

I recently had the pleasure of working with Chung Le Service to review the furnace in a house I was selling. After a previous inspection had suggested that I would need to replace the entire furnace, I was understandably concerned about the potential costs involved. Thankfully, I decided to call in Chung Le Service for a second opinion, and I couldn't be more grateful that I did! The technicians arrived promptly and conducted a thorough examination of the furnace. They opened it up, inspected all the internal components, and provided clear explanations of what they were looking at. It turned out that the issues with my furnace were minimal and could be easily resolved, saving me from the significant expense of purchasing a new unit. What I truly appreciated was their commitment to transparency. They walked me through the findings, detailing what was wrong, how they would fix it, and what it would take to keep the furnace running efficiently. Their knowledge and professionalism were evident throughout the process, and I felt confident in the service they provided. Thanks to Chung Le Service, I saved thousands of dollars and gained peace of mind knowing my furnace was in good hands. Their excellent service, attention to detail, and clear communication made a potentially stressful situation much more manageable. I highly recommend Chung Le Service to anyone in need of furnace repairs or inspections. They are trustworthy, skilled, and truly care about their customers!

Details: Repair • Outside • Outside • House

Central Air Conditioning Repair or Maintenance

Clint H.

Aug 5, 2024

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Hired on Thumbtack

I placed the call last night and Ryan Z. showed up the next day. He found the issue quickly and made the repairs in about 30 minutes! Fast service, friendly, professional, and very fair pricing. What more can you ask for? Thanks!!

Details: Repair • The power is on, but the fan won't run • My A/C unit is frozen • Attic • Outside • House

CoolTrust Service's reply

Thank you so much for your fantastic review! We're thrilled to hear that Ryan Z. was able to quickly diagnose and repair the issue, and that you were satisfied with the speed, professionalism, and pricing of our service. Your satisfaction is our top priority, and it's great to know we met your expectations. If you ever need assistance again, please don't hesitate to reach out. We truly appreciate your trust in CoolTrust Service and look forward to serving you in the future!

Central Air Conditioning Repair or Maintenance

Cynthia L.

Jul 5, 2024

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Hired on Thumbtack

My AC wasn’t cooling and after waiting hours for a return call from my previous HVAC servicer, I decided to reach out to Cool Trust. They got back to me immediately and sent out a technician within the hour. Jay Yu explained everything that he was doing. After checking to make sure that the issue wasn’t the capacitor or wiring, it was subsequently determined that my compressor was burnt out. Based on the age of the unit it seemed more cost effective to replace the whole outdoor unit. Cool Trust sent me quotes for several different replacements/brands the same day. I researched them and they installed my selection the very next day. The house feels great again and so far all is well. I’m very pleased with the service!

Details: Repair • Attic • Outside • House

CoolTrust Service's reply

Thank you so much for your valuable feedback! 😊 We’re thrilled to hear that you were satisfied with our service. Providing top-quality AC repair services to every customer is our top priority, and your support is what keeps us going! If you ever need any assistance or have any questions in the future, feel free to reach out to us. We look forward to helping you again and keeping your home comfortable. Thanks once again for your trust and support! 🙏

Central Air Conditioning Repair or Maintenance

Shawn Paul N.

Jun 1, 2024

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Hired on Thumbtack

I recently had the pleasure of working with Jay from Cool Trust TX for an air conditioning repair at my home. Jay was incredibly honest and provided excellent advice on what to do and what not to do to keep my AC running efficiently. He suggested fair prices for the work needed, which I greatly appreciated. Thanks to his professionalism and expertise, I feel confident in using Cool Trust TX for any future HVAC needs. Highly recommend Jay and Cool Trust TX for anyone looking for reliable and trustworthy air conditioning services!

Details: Routine maintenance • Routine maintenance • Attic • Ground floor • House

CoolTrust Service's reply

Thank you so much for your valuable feedback! 😊 We’re thrilled to hear that you were satisfied with our service. Providing top-quality AC repair services to every customer is our top priority, and your support is what keeps us going! If you ever need any assistance or have any questions in the future, feel free to reach out to us. We look forward to helping you again and keeping your home comfortable. Thanks once again for your trust and support! 🙏

Central Air Conditioning Repair or Maintenance

Credentials

Background Check

Haibo Ding

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, tailored to ensure you receive the best value for your money. We offer free estimates on installations and service calls, with detailed quotes to avoid any surprises. Discounts are available for seniors, military personnel, and recurring customers. We charge a flat fee for standard services and provide detailed breakdowns for parts and labor on more complex jobs. Please contact us directly for any specific inquiries.
What is your typical process for working with a new customer?
Our process for working with new customers is designed to ensure your utmost satisfaction and comfort from start to finish. Here's how we do it: 1、Initial Contact: You can reach out to us via phone, email, or our website. We'll discuss your needs and schedule a convenient time for a consultation. 2、On-site Evaluation: We conduct a thorough on-site assessment of your air conditioning needs. This includes inspecting your current system (if any) and understanding your specific requirements. 3、Customized Proposal: Based on the evaluation, we provide a detailed proposal that includes equipment recommendations, an estimate of costs, and a timeline for installation or repair. 4、Approval and Scheduling: Once you approve the proposal, we schedule the work at a time that suits you best. We also provide information on how to prepare for the installation or repair day. 5、Execution: Our certified technicians will carry out the installation or repairs as planned, ensuring minimal disruption to your routine. 6、Follow-up: After the job is completed, we conduct a final check to ensure everything is working perfectly and provide maintenance tips. We also welcome any feedback to improve our service. We believe in building long-term relationships, so we strive to provide exceptional service from the first call to post-service follow-up.
What education and/or training do you have that relates to your work?
Our team is highly qualified, holding certifications that meet and exceed industry standards for air conditioning services. All technicians have completed rigorous training programs, including HVAC certification from accredited institutions. Additionally, we ensure ongoing education and training to stay up-to-date with the latest air conditioning technologies and methods. Our commitment to professional development ensures we can provide the highest quality service to our customers. Each team member also participates regularly in safety courses to ensure all operations are conducted safely and effectively.