FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our charges are based on the complexity of the task rather than an hourly rate, ensuring you receive a fair and transparent pricing structure. Additionally, we offer bundle discounts: the more jobs you add, the more you save. Contact us for a personalized quote and see how much you can save by bundling multiple services. We charge a service call fee, which ranges from $50 to $80 depending on the travel distance. However, this fee will be waived if you choose to proceed with Aster Home Services for your project.
- What is your typical process for working with a new customer?
1. Initial Contact: Reach out to us via phone, email, or through Thumbtack with details about your project. 2. Consultation: We will discuss your needs, provide an initial assessment, and give a rough estimate. 3. Service Call: We schedule a visit to assess the project in detail. A service call fee (ranging from $50 to $80 based on travel distance) may apply, which will be waived if you proceed with us. 4. Detailed Quote: After the assessment, we provide a detailed quote based on the complexity of the task, not an hourly rate. 5. Agreement: If you agree with the quote, we finalize the terms and schedule the work. 6. Project Execution: Our professional team completes the job efficiently and to your satisfaction. 7. Follow-Up: We ensure everything meets your expectations and address any concerns you may have.
- What education and/or training do you have that relates to your work?
Aster Home Services brings a wealth of experience and expertise to every project. Our team has worked as handymen for three years in Chile and has continued providing exceptional service in the United States for the past year. We are also a licensed locksmith company, meeting the highest industry standards for quality and safety. We are committed to continuous learning and improvement, ensuring that we stay updated with the latest techniques and best practices in home services. This dedication allows us to deliver top-notch service to all our customers. This entry emphasizes the company’s collective experience and commitment to quality.