FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service calls start at $249. They include a cleaning and inspection, as well as necessary minor repairs and results are guaranteed. Any additional parts or extensive concerns will be discussed onsite, but there are no additional trip charges if we have to come back and install ordered parts. We realize that may be higher than some competitors, but we believe in transparency in pricing, which is why we let you know the full cost up front, rather than quoting you additional work on site. We also sell gas, electric, and wood fireplaces, inserts, logs, and stoves and are happy to discuss your options on site or over the phone.
- What is your typical process for working with a new customer?
Our sales staff will listen to each customer's specific concerns, and tailor a solution that fits their needs.
- What education and/or training do you have that relates to your work?
Our staff is trained and certified by the National Fireplace Institute, the only licensing agency in the fireplace industry for gas fireplaces.