FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At PuroClean of Hutto & Manor, we believe in upfront, transparent pricing with no hidden surprises. Every job is unique, so we provide detailed estimates before work begins, using insurance industry-leading software to ensure the most accurate and reliable pricing. In some cases, we also offer discounts depending on the scope of the project.
- What is your typical process for working with a new customer?
When your home or business has been damaged—whether by storms, fires, or leaky pipes—PuroClean of Morristown is ready to help you get on the road to recovery quickly, competently, and respectfully. Our process typically starts with: 1- Initial Consultation – We assess the damage on-site and determine the best course of action. 2- Detailed Scope of Work & Estimate – We provide a transparent estimate and discuss your options. 3- Mitigation & Restoration – Our highly trained technicians use the latest equipment to remove water, dry structures, and remediate mold or biohazards. 4- Final Documentation & Follow-Up – We ensure the job is completed properly and work with your insurance company to streamline the claims process.
- What education and/or training do you have that relates to your work?
At PuroClean of Hutto & Manor, our technicians are trained in water, mold, and remediation services through state-approved courses, ensuring they hold the necessary licenses for each area. We invest in ongoing education to stay current with the latest techniques and safety protocols, using state-of-the-art equipment to restore your property efficiently and safely.