FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and customized to meet each client’s unique needs. We offer competitive rates with clear, upfront quotes, no surprises or hidden fees. For nonprofits, veterans, and social service organizations, we occasionally provide significant discounts as a way to give back to our communities. Our pricing includes a one-time fee for the complete design and development process, which also covers unlimited revisions during the project. We’re here to ensure you’re fully satisfied without any extra costs along the way.
- What is your typical process for working with a new customer?
Our process is simple and entirely customer-focused. We start by discussing your vision, goals, and any specific requirements you have. During this stage, our expert will share tailored recommendations based on industry trends and data, which you can choose to incorporate or not. Once we’ve gained a clear understanding of your needs, we present an initial concept or mockup to make sure it aligns with your vision. From there, we work collaboratively, refining the design based on your feedback. To keep communication seamless, we use project management platforms like Basecamp and Trello. This allows you to monitor progress in real time, communicate easily with your project manager, account manager, and our team of designers and developers, all simply by leaving comments within the platform. This approach ensures a smooth, transparent process and keeps you fully involved every step of the way.
- What education and/or training do you have that relates to your work?
Our team has a strong background in design, web development, and project management, with formal education in these areas. We also prioritize continuous training to stay updated with the latest technologies and industry best practices. Alongside our education, hands-on experience in real-world projects has equipped us with the practical knowledge needed to deliver exceptional results. We foster a growth mindset within our team, encouraging learning and experimentation with new ideas. This approach allows us to innovate and refine our work, ensuring we consistently deliver the best possible outcomes for our clients.