FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing: We provide detailed, upfront estimates with no hidden fees, ensuring complete transparency. Discounts: First-Time Customer Discount: $1,500 off for new customers on roof replacements or new installations. Referral Program: Earn $300 for every referral that results in a completed project. Free Services: Free Assessments: Comprehensive inspections using advanced technology at no cost. Free Estimates: Get a clear, no-obligation quote for your project. Flexible Payment Options: Payment plans available to make roofing and restoration services accessible for all budgets. Competitive Pricing: Our rates are competitive without compromising on quality, craftsmanship, or materials. No Surprise Costs: We ensure customers are informed about any potential additional costs before work begins. Our pricing reflects the value of our expertise, advanced technology, and dedication to delivering top-quality results.
- What is your typical process for working with a new customer?
Initial Contact: We start with a conversation to understand your needs, concerns, and project goals. You can reach out via phone, email, or our website. Free Assessment: We schedule a free, no-obligation assessment at your property. Using advanced drone technology and thermal imaging, we perform a thorough inspection to evaluate the condition of your roof, siding, or gutters. Detailed Estimate: Based on the assessment, we provide a transparent, itemized estimate outlining all costs, materials, and timelines. Material Selection and Customization: We guide you through selecting the best materials, styles, and features that suit your needs, preferences, and budget. Scheduling: Once you approve the estimate, we schedule the project at a time that works best for you, ensuring minimal disruption to your routine. Project Execution: Our team arrives on time and completes the work efficiently, ensuring every detail is handled with care and precision. Throughout the process, we keep you updated on progress. Quality Inspection: After completion, we conduct a thorough inspection to ensure the project meets our high standards and your expectations. Walkthrough and Handover: We walk you through the completed work, answer any questions, and provide tips for maintaining your new roof, siding, or gutters. Warranty and Support: We provide a 10-year workmanship warranty and are available for any follow-up support or maintenance needs. Feedback and Referrals: Your satisfaction matters to us. We invite you to share feedback and participate in our referral program, earning $300 for every new customer you refer. Our goal is to make the process seamless, transparent, and stress-free while delivering outstanding results tailored to your needs.
- What education and/or training do you have that relates to your work?
Our team at Southern Belle Restorations is highly trained and experienced, ensuring top-notch service and craftsmanship. Here’s a breakdown of the education, training, and qualifications we bring to our work: Certifications and Licensing: Certified roofing, siding, and gutter contractors, meeting all state and local licensing requirements. Manufacturer-specific certifications for installing products such as shingles, gutters, and siding, ensuring warranty compliance. Industry Training: Regular training on the latest roofing techniques, materials, and technologies. Specialized training in using advanced tools like drone technology for inspections and thermal imaging to detect hidden issues. Safety Training: OSHA-certified team members trained in job site safety protocols to protect both workers and homeowners. Experience: Decades of combined experience in residential and commercial roofing, siding, and gutter projects. Extensive hands-on expertise with storm damage restoration and insurance claim processes. Energy Efficiency Expertise: Training in energy-efficient roofing systems, including solar panel integration and insulation solutions. Customer Service Skills: Our team is trained to provide exceptional customer service, ensuring clear communication, professionalism, and a seamless project experience. Continuous Education: We stay up to date with industry trends, innovative materials, and evolving building codes through seminars, workshops, and certifications. With this foundation, we confidently deliver durable, high-quality, and aesthetically pleasing solutions that meet and exceed customer expectations.