FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Ruff Roofing, we believe in transparent pricing with no hidden fees. Our rates depend on the size of the roof, the materials you choose, and the complexity of the project. We offer competitive pricing and often provide discounts for referrals or when customers choose to bundle services. Our estimates are free, and we make sure all costs are clearly outlined in writing before any work begins. Any potential extra costs (additional material upgrades) will be discussed upfront so you’re never surprised.
- What is your typical process for working with a new customer?
first things first, we like to start with a free Inspection. We’ll come out, take a good look at your roof, and chat about what you need. We’ll go over the options, talk about materials, and give you a clear estimate. Once you’re happy with the plan, we’ll put everything in writing—scope of work, timeline, payment details—so you know exactly what to expect. From there, we stay in touch through the whole process, so you’re never left wondering what’s going on.
- What types of customers have you worked with?
We’ve worked with all kinds of people—homeowners, property managers, real estate investors, and even businesses that need a new roof. Whether it’s a cozy single-family home, a multi-unit building, or a commercial property, we treat every job with the same care and attention. Our main goal is to make sure you feel good about your decision and are completely satisfied with the results.