FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Cruz House Cleaning, we believe in transparency and fairness when it comes to pricing. Before any cleaning service, we always provide our customers with a thorough estimate tailored to their specific needs and requirements. This ensures that our pricing accurately reflects the scope of work and allows our customers to make informed decisions. We take pride in our commitment to delivering quality service at competitive rates, and our upfront pricing approach is just one way we strive to exceed our customers expectations.
- What is your typical process for working with a new customer?
At Cruz House Cleaning we understand that every customer is unique, and we tailor our process to meet their individual needs. Typically, our process begins with an initial consultation, either over the phone or in person, where we discuss the customer's requirements, preferences, and any specific concerns they may have. From there, we schedule a convenient time for our team to visit the customer's home for a thorough assessment and provide a detailed estimate. Once the estimate is approved, we work with the customer to schedule the cleaning service at a time that suits them best. Throughout the entire process, our goal is to ensure clear communication, exceptional service, and complete satisfaction with the results.
- What education and/or training do you have that relates to your work?
At Cruz House Cleaning, we prioritize continuous learning and professional development to ensure that our team is equipped with the knowledge and skills necessary to deliver outstanding service. Our staff undergoes rigorous training that cover a wide range of cleaning techniques, safety protocols, and customer service best practices. Additionally, our team members may have backgrounds in related fields such as hospitality, facility management, or environmental science, providing them with valuable insights and expertise. We are committed to staying abreast of the latest industry trends and innovations to deliver the highest level of service to our customers.