IT Rich

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Computer issue

Computer type

Desktop or laptop

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Introduction

Hello, my name is Richard Shelling and I am currently a Senior Technician for Dell. I have plenty of experience with troubleshooting remotely as I resolve at least 20 tickets per day on average. I also worked for an IT department at a corporate office where I learned the professional ins and outs of in-person troubleshooting. In addition, I love teaching people what I know so I will gladly give computer lessons if desired. Photography is also a passion of mine and I am very skilled. Check out my portfolio(projects) to look at my work. To conclude, after years of working as a concierge and some retail stores, I take pride in my great customer service and will love the opportunity to give you a great experience all while resolving your issues quickly at a great price. SKILLS • Technical Support • Software and camera installs • Microsoft Office Specialist • Smart Home - Alexa • Software troubleshooting • Mac OS • Operating systems • Desktop support • Microsoft Windows • Network Support • Computer Networking • Active Directory • Photography Call IT Rich and get your problems fixed!

Overview

Hired 8 times

Background checked

1 employee

4 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, Square cash app, and Zelle.

Featured Projects

40 photos

Food Photoshoot
Portrait Photography

Specialties

Computer type

,

Computer issue

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

5 reviews

5

100%

4

0%

3

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2

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1

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Ruben D.

2 days ago

·

Hired on Thumbtack

I did not know him or his experience but after I explained the issues with my computer he could walk me through to fix it. if in the future I have some other concerns I will contact him.

Details: PC • Desktop • System error or blue screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Savannah B.

Jun 14, 2023

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Hired on Thumbtack

He explained everything very well and was very responsive. Even via zoom he helped me efficiently and I would very much recommend.

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

IT Rich's reply

Appreciate this and I want to thank you as well for making my job so easy.

Computer Repair

Bryce S.

Jun 13, 2023

I give this guy, five stars. Mr Rich was really great! He was able to help me with all my problems that I had. He connected all my systems from my TV, to my computer , even my game system, is all connected to my cell phone. His knowledge and vocabulary on electronics is outstanding. If I have any future problems with my technology, I know who I’m calling.

IT Rich's reply

Thank you, glad you had a great experience!

Zenitha j.

Aug 31, 2023

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Hired on Thumbtack

In just less than 10 minutes he was able to diagnose and fix the problem.

Details: PC • Laptop • Computer not turning on • Remotely (phone or internet)

Computer Repair

Kimberly O.

Jun 28, 2023

·

Hired on Thumbtack

He's great!! Helped me solve my Wifi problems. Thank you Rich for everything and explaining things to me.

Details: Personal (Home) • Network security • Router • My home, venue, etc. • Remotely (phone or internet)

Network Support Services

Credentials

Background Check

Richard Shelling

IT Rich

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