FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Silver Spur Home, we believe in transparent and fair pricing—no hidden fees, no surprises. We offer upfront pricing for repairs, maintenance, and installations, so you know exactly what to expect. We also provide seasonal discounts, financing options, and membership plans to help you save on essential HVAC services. Ask us about our current promotions!
- What is your typical process for working with a new customer?
We make it simple and stress-free! Here’s what you can expect: ✅ Initial Consultation: We discuss your needs and concerns over the phone or online. ✅ On-Site Inspection: A certified technician arrives at your home to assess your HVAC system. ✅ Clear Diagnosis & Recommendations: We explain any issues and present your best options. ✅ Expert Service: Whether it’s a tune-up, repair, or new installation, we get the job done efficiently. ✅ Follow-Up Support: We ensure your system is running smoothly and answer any post-service questions.
- What education and/or training do you have that relates to your work?
Our technicians are licensed, insured, and highly trained in HVAC systems. They undergo continuing education and certifications to stay up to date on the latest heating and cooling technologies, energy efficiency solutions, and safety protocols. We take pride in having industry-certified professionals on our team.