FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is highly competitive, but what truly sets us apart is the unmatched quality of our workmanship. We never cut corners to boost profits and hold ourselves to a standard where we only do work we’d be proud to do on our own grandmother's home.
- What is your typical process for working with a new customer?
We begin by meeting you at your home to assess the repair needs. Our process includes taking photos of the damage or repair area, pulling a Hail Recon report if necessary, and identifying any other areas that may need attention. We then provide you with a detailed photo report. If it's an insurance claim, we’ll assist you throughout the process, working directly with your insurance company. Our settlement team strives to maximize your claim, ensuring your home is in even better condition than it was before the damage occurred.
- How did you get started doing this type of work?
What began as a small family business, 1st Call Contracting, in 2003 in Azle, Texas, has grown into Lonestar Roofing and Restoration LLC. This transformation came through the partnership of Jimmie and Jason, built on a foundation of honesty and trust, and has allowed the business to expand while staying true to its core values.