FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We would like our customers to understand that we are there to help them. As aggravating and sometimes scary it is for an HVAC system to break down, we will always do our best to repair first before replacing a system. We know what a strain on finances a system replacement can be, that is why we always try to work with our customers financial situation.
- What is your typical process for working with a new customer?
Our process is to get as much information from our customers over the phone. If possible have our customer perform a couple actions we suggest for them to try, to see if we can have them correct the issue. Sometimes something as simple as replacing batteries or replacing the filter does the job. If further assistance is needed we schedule them as soon as possible to have them up and running.
- What education and/or training do you have that relates to your work?
I started taking HVAC courses in Eastfield community college in 2003 after high school. Till this day we attend every class we can from Trane to keep our skills sharpened and learn the new emerging technologies such as high efficiency variable speed systems.