FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We work off the estimates of the insurance companies. Putting a new roof on without additional costs outside the insurance policy.
- What is your typical process for working with a new customer?
We do a free roof inspection, work with the client to get the claim filed. Once claim is approved we help look for supplemental costs to be covered as well and work with the insurance company to ensure the project is completed at the highest level.
- What education and/or training do you have that relates to your work?
I have been in sales and customer service roles for 20+ years. The process is about communication and setting the right expectation.