FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing tailored to fit a variety of budgets. First-time residential customers can take advantage of our free diagnostic services. Our pricing is transparent, with no hidden fees. We provide upfront quotes and outline any potential costs before beginning any work. Additionally, we offer seasonal discounts and promotions to help customers save on installations and maintenance.
- What is your typical process for working with a new customer?
When working with a new customer, we start with an initial consultation, either in person or over the phone, to understand their HVAC needs. Next, we schedule a free diagnostic service to inspect the system and diagnose any issues. Once we've identified the problem, we provide a detailed quote and explain the process. Our NATE-certified technicians handle the repair or installation promptly, ensuring minimal disruption. We also offer follow-up services and maintenance plans to keep your system running efficiently.
- What education and/or training do you have that relates to your work?
All our technicians are NATE certified, which is the gold standard in HVAC certification. Our team undergoes continuous training to stay up-to-date on the latest HVAC technologies, systems, and safety standards. This ensures we are equipped to handle any HVAC challenge, from basic repairs to complex installations.