FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At ProCare Maids, we believe in transparent and straightforward pricing. Here’s what you should know: Customized Quotes: Our pricing is tailored to your specific needs based on the size of your home, the number of bedrooms and bathrooms, and the type of cleaning service you require (e.g., standard, deep, move-in/move-out, or Airbnb cleaning). **Discounts for New Customers: We offer a special $50 discount on your first cleaning service as a warm welcome to ProCare Maids! No Hidden Fees: All costs are discussed upfront, so there are no surprises. Additional Services: Services like cleaning inside the fridge, oven, or cabinets are included as part of our move-in/move-out cleanings but are not standard in our regular or deep cleanings. However, these can be added to any service for an additional fee, which will be communicated during the quote process. Recurring Discounts: Enjoy discounted rates for recurring services when you schedule weekly, bi-weekly, or monthly cleanings. Our goal is to provide you with affordable, high-quality cleaning services that fit your needs and budget.
- What is your typical process for working with a new customer?
At ProCare Maids, our process for working with new customers is designed to be seamless, personalized, and stress-free: Initial Contact: After you reach out to us, we’ll provide you with a free quote based on the size of your home, the type of cleaning you need, and any specific requirements. Scheduling: Once the details are confirmed, we’ll schedule your cleaning at a time that works best for you. Personalized Service Plan: Our team takes the time to understand your unique needs, focusing on specific areas of your home or any special requests you may have. Professional Cleaning: On the scheduled day, our trained and reliable cleaner(s) will arrive on time, equipped with high-quality products and tools to leave your home sparkling clean. Follow-Up: After the cleaning, we’ll check in to ensure you’re satisfied with the service. Your feedback helps us continuously improve and deliver the best results. Our goal is to make your experience with ProCare Maids simple, enjoyable, and tailored to your needs.
- What education and/or training do you have that relates to your work?
At ProCare Maids, we take pride in partnering with experienced and skilled cleaning professionals who are trained to deliver top-quality service. Each of our cleaners is well-versed in effective cleaning techniques, customer care, and the use of high-quality cleaning products. As the owner, my background in marketing has allowed me to focus on building a customer-centric business. I’m passionate about understanding client needs and delivering services that exceed expectations. This combination of skilled cleaners and a customer-focused approach ensures every home we service is left spotless and our clients are completely satisfied.