FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
standard fee on service calls is $55 this is to assess the problem. any parts or repairs made the service call will be waived. We have found and went back on some customers to do the repairs or replacement equipment because they have hired someone who does service calls for free or for $20 . Then that free or $20 service call just cost you 1000× more. We made our business by helping people save money not spend money.
- What is your typical process for working with a new customer?
We do a complete inspection of the inside equipment and the outside equipment. and we ask the homeowner if they had any problems in the past with the HVAC equipment.
- What education and/or training do you have that relates to your work?
Carriere, Trane, American Standard, Lenox.. I have taken courses in HVAC at TCJC Community College I believe it's called TCC now, Lindsey Cooper . I have my EPA Universal certification and I just received my EPA certification in the new 410A refrigerant and I have training and certified in pneumatic controls. I've been to North Lake College. I took blueprint reading and drafting. I had training and been certification in facility maintenance on Cleveland Brooks Boiler. and certified on facility maintenance to work on centrifical Chillers York's & trains chiller,cooling towers Systems. Every year as a licensed HVAC business owner we have to do continuing education. I am a registered at Texas Department of Licensing as a license holder in the HVAC industry. Which is a good thing times have changed since the eighties. I enjoy learning new things.