Excellence IT

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Computer issue

Computer type

Desktop or laptop

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Introduction

At Excellence IT, we are serious about operating in a spirit of excellence! We want you to have a 5 star experience EVERY TIME. We are also FULLY insured. WE DO NOT offer handyman services. TV Mounting - We cannot hide wires on stone/brick/tile if the holes are not pre made. - I only offer 2 different types of wire hiding: 1. electrical outlet installation and hiding HDMI/AV cables in the wall 2. Cord cover. WE WILL NOT install an extension cord in your wall. It is against code and a fire hazard. Internet Services - We are unable to run new Ethernet drops in 2 story homes. - We are unable to setup fiber internet. -We do not provide satellite internet installation services. - COMPUTERS - - We do not provide soldering services. - Standalone monitors CANNOT be repaired. A new one will have to be purchased. - We do not perform cleaning services for water damaged computers. The success rate is very low. THANK YOU!

Overview

Current Top Pro

Hired 375 times

Background checked

1 employee

2 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Featured Projects

180 photos

Laptop screen replacement
Computer Repair
TV relocation
TV Mounting

Specialties

Computer type

Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

160 reviews

5

99%

4

1%

3

0%

2

0%

1

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Read reviews that mention:

Christina A.

May 17, 2024

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Hired on Thumbtack

Excellant work, great person and very knowledgeable. I plan to refer, refer, refer. I will always use Excellence IT for all my computer needs and will make sure my clients know about him as well. Oh, and the great price was just a bonus.!

Details: PC • Desktop • Slow computer performance • My home, venue, etc. • At the pro’s location

Computer Repair

Susan N.

Dec 30, 2023

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Hired on Thumbtack

Lance set up my computer and monitors. I was missing a cable needed to connect everything. He knew exactly what I needed, found it online, purchased it and returned to finish the job after obtaining the cable. I was so happy with his work, professionalism and knowledge with electronics that I also asked him to mount and program a tv for me. I decided I didn’t like the tv I originally purchased after it was mounted on the wall (I mistakenly bought the wrong size). Lance provided suggestions for a replacement tv based on my preferences, he unmounted the original tv, and returned a few days later to mount the larger tv I purchased based on his advice. Luckily he also had a mount that fit the larger tv after realizing my old mount wouldn’t fit. I never would have been able to figure out or done all of this without his help. He will definitely be my “go to” person for anything electronic in the future.

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Holly O.

Oct 20, 2024

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Hired on Thumbtack

Lance was quick to respond and set up an appointment immediately! He solved the issues and got my cameras and doorbell all set up very quickly! Will use his services again!

Home Security and Alarms Install

Amol K.

May 14, 2024

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Hired on Thumbtack

Excellent service. He arrived promptly on time and completed the job without any hassles. I will definitely be using his services in the future!

Details: Wall mount above fireplace • Drywall • TV larger than 60 inches • Yes, there’s an electrical outlet nearby • No, I don’t need to conceal cables and wires • Yes, I already have a mount or stand • Articulating (tilts up and down, moves side to side) • Cable or satellite box • None

TV Mounting

Jose E.

May 3, 2024

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Hired on Thumbtack

Excellence IT mounted my tv to the stone fireplace and it looks awesome. I would definitely recommend using them. The price was fair, as well!

Details: Brick, concrete, or stone • TV larger than 60 inches • Yes, there’s an electrical outlet nearby • No, I don’t need to conceal cables and wires • No, I’d like help in selecting a mount or stand • Articulating (tilts up and down, moves side to side) • Gaming console • Sound bar

TV Mounting

Credentials

Background Check

Lance Bertrand

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Computer Repairs - Prices are hourly. Smart Home - Smart home services are per device installation
What is your typical process for working with a new customer?
They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.
What education and/or training do you have that relates to your work?
I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.