FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on a multitude of variables. Installing any equipment in a customers home is anything but "cookie cutter". Size of the location, scope of work, cost of equipment or amount of equipment, and customers expectations. Just to name a few. I try and gather as much information as possible, so the pricing is accurate, and equitable for all parties.
- What is your typical process for working with a new customer?
The process is different from customer to customer. However, there is the initial "meet and greet", or the customer reaching with a project they need help with. I fact find to discern what they are needing, to accomplish the task set forth. Once all parties have agreed to the terms, we set an install date. On said date, we will go over the scope of work in person, taking a walk to make sure there are not any hidden surprises. Then the install begins. After the install is completed, and the area(s) are clean, I will go over each product to demo, test, and train the system if need be. Also, to ensure that the customers expectations were met from the beginning to end.
- What education and/or training do you have that relates to your work?
I currently hold a Texas Private Security Registration. That says, that I have passed State and National background checks, and vetted. I also hold an RAS Fire Alarm license. Which states that I am legally trained, and certified to work on Fire alarms in both residential and commercial settings. Also, I hold several certifications in the Security and Audio/Video industry