FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, tailored to each project’s specifics. We offer free initial consultations to discuss your needs. Discounts are available for multiple services booked in one appointment. A detailed quote is provided after the initial consultation, which includes a breakdown of all fees. A deposit is required to confirm your appointment. Please note that we have a 24-hour cancellation policy; cancellations made less than 24 hours before an appointment may result in forfeiture of the deposit.
- What is your typical process for working with a new customer?
We start with a free consultation to understand your project and preferences. After assessing the project scope, we provide a detailed quote and request a deposit to confirm your scheduled service. We ensure thorough communication throughout the process to guarantee your satisfaction, keeping in mind any adjustments needed with at least 24 hours’ notice to avoid cancellation fees.
- What education and/or training do you have that relates to your work?
Our team is certified in various technical and safety training programs relevant to our services, including professional installation techniques, smart home technology, and customer service excellence. We participate in ongoing training to stay current with the latest technology and methods.