FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For moves within our free service area, our pricing is simple! Just an hourly rate with no fuel charges, stair charges, or any other charges. For moves outside our free service area, there may be a small travel fee Give us a call now to get a quote tailored to your move!
- What is your typical process for working with a new customer?
Our booking process is super simple. You can get your quote over the phone, or online through our website. We'll gather up all the information needed in order to accommodate all your moving needs and provide the most accurate estimate possible. We will provide support, and be available to answer any questions on the days leading up to the move. On the day of your move, your experienced movers will arrive in a big 26ft truck fully stocked with blankets, shrink-wrap, and everything we need to move you. They'll start by conducting a walk through of your home with you, and receive any special requests before starting the move. They'll then go over the contract, and collect any signatures needed before the start time is entered into the company tablet. Then they'll lay out door covers and floor runners to protect the high traffic areas and start wrapping and disassembling furniture items needed to be wrapped and disassembled. Once everything is loaded in the truck, they'll conduct another walkthrough with you to ensure that no items have been left behind. At the unload location, Your movers will will set everything in the appropriate rooms, and reassemble everything that was previously disassembled Once your move is complete, Your movers will enter the stop time on the tablet, the price is calculated automatically through our system, and payment can be collected right through the tablet. Hurray! Another successful move completed
- What education and/or training do you have that relates to your work?
There's no better training or education than hands-on training. Our world-class training process will ensure that all your movers will be TetrisPros. Meaning your movers will have the skills needed to pack and load your precious belongings like TetrisPros, resulting in minimal to no damage during transport. We rarely have damages occur