FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have standard pricing systems in place, but provide our Thumbtack customers discounted pricing. This is usually an hourly rate that can range, depending on how many movers are needed. There is usually a one time trip/service fee based on initial location, location from office, and distance traveled (this can all be determined upfront) A "specialty item move charge" may be added to a particular item. These items usually consist of: pianos, pool tables, heavy safes, etc... All pricing is discussed upfront with no hidden costs on the day of your move! Help us help you prepare for you move ( the more details we have, the better!)
- What is your typical process for working with a new customer?
Thumbtack is a great initial point of contact to get the ball rolling on proving a quote. Whether through Thumbtack, our website or office, we follow the same process in order to provide an accurate, customized quote. After initial contact, we may ask for the following, if you are looking to receive a more customized quote: -Addresses (pick up & delivery & any stops in between) -Inventory checklist (emailed checklist can be filled out online) -Phone number -Email address No move is ever the same, and we are happy to adapt to many different circumstances. Our booking process is in place to help in preparation for any particular move, and helps guide the expectations to our customers and employees alike.
- What types of customers have you worked with?
As different as every move is, our customer base reflects that as well. By hiring Blue Mule Movers, you are inviting us into your safe space and your home. We understand you may have pets, toddlers, elders, or family members with special needs. We are there to assist with your move, as well as make you feel safe and comfortable. A friendly staff member is always ready to answer any questions and offer helpful suggestions for any person curious about our moving and booking process.