FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When I discuss pricing with customers, I clearly explain the base cost of the paint or painting services, as well as any additional fees for extra work or special techniques. I also inform them about available discounts or promotions, payment terms, refund policies, and warranty details. Transparency in these aspects helps customers make informed decisions.
- What is your typical process for working with a new customer?
Here’s a concise overview of my typical process for working with a new customer: Initial Consultation: I start with a meeting or call to understand the customer's needs, preferences, and project details. Site Assessment: If necessary, I visit the site to evaluate the space, take measurements, and assess any preparatory work required. Proposal and Quotation: I provide a detailed proposal and quotation based on the initial consultation and site assessment, outlining costs, timelines, and project scope. Agreement and Scheduling: Once the customer approves the proposal, I finalize the agreement, set a start date, and schedule the project. Execution: I carry out the work according to the agreed plan, keeping the customer updated on progress. Final Inspection and Feedback: After completion, I conduct a final inspection to ensure satisfaction and address any concerns. I also seek feedback to improve future services. Follow-Up: I follow up to ensure long-term satisfaction and address any post-project needs or questions. This structured approach ensures clear communication and a smooth experience for the customer.
- What education and/or training do you have that relates to your work?
We have a very strong background in paint business. 25 years on market