FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I usually prefer to structure my projects by the hour. I'll always quote ahead of time what I think the job will take, and will stick to that number. That way, my client knows ahead of time what to expect, cost-wise. I'm a big believer in transparency and trust, and how it can enhance the designer/client relationship.
- What is your typical process for working with a new customer?
Working with a new customer starts with a lot of communicating! Both so that I can get to know the client, but also so they can to know me, and know that I have heard them. Clients have remarked that I ask some wide ranging questions, but I think that is hugely important in really getting to know a new client, and what they need to make their space really function for them.
- What types of customers have you worked with?
I work with a wide variety of clients, from all walks of life, and all price points. Many of my clients are relocating to the DFW area to work for the new corporate headquarters that have been opening here. They come from NYC or San Francisco, and find themselves plopped down in the the middle of a new 3000 square foot house, with just 700 square feet of furniture! That seems to happen a lot, lately, and it's fun adding in new pieces to what they already have to help them grow into their new Dallas lives. I also get a lot of people who just need a little change. They love where they live, but want to shake things up with new paint color, and just rearranging what they already have. This is a great way to make a few hours of design help go a LONG way. We just dive in, and edit and rearrange as we go! We can even specify paint color right then and there. The change can be pretty dramatic.