FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Cool Cleans, our pricing is transparent and competitive. We offer flexible rates depending on the scope of work, and we provide a detailed estimate before starting any job. Additionally, we offer discounts for recurring services and special pricing for first-time customers. There are no hidden fees, and any additional charges (e.g., for deep cleaning or move-out services) will be clearly communicated upfront.
- What is your typical process for working with a new customer?
At Cool Cleans, our process is straightforward and tailored to each customer’s needs. You can easily sign up online or over the phone for a personalized quote. Once you're booked, we'll assign a professional cleaner who will focus on your specific areas of priority. After the first clean, we'll give you a follow-up call to ensure everything met your expectations. If you're happy with the service, we'll set up a regular cleaning schedule with a fixed date and time for your future cleans, providing consistency and peace of mind.
- What education and/or training do you have that relates to your work?
At Cool Cleans, we pride ourselves on providing high-quality cleaning services. Our team is trained to follow effective cleaning techniques and practices that ensure your home is thoroughly cleaned and cared for. We stay informed about the latest cleaning methods to offer the best service possible. Our dedication to excellence and customer satisfaction is reflected in every job we complete.