FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We understand that pricing transparency is essential for our clients to make informed decisions. We offer personalized quotes tailored to your specific cleaning needs. Factors such as the size of your home, the frequency of cleaning, and any additional services requested will influence the final price. We strive to offer competitive prices without compromising on the quality of service. We believe in providing excellent value for your investment. Whether you need a one-time deep clean, regular maintenance cleaning, or specialized services like move-in/move-out cleaning, we have flexible packages to suit your needs and budget.
- What is your typical process for working with a new customer?
The process usually begins when a potential customer reaches out to us through phone, email, our website, or via Thumbtack to inquire about our house cleaning services. During this initial contact, we gather basic information such as the size of the home, the frequency of cleaning desired, any specific cleaning requirements, and preferred appointment times. Based on the information gathered during the consultation, we provide the customer with a customized quote tailored to their specific cleaning needs. On the scheduled cleaning day, our experienced and trained cleaning professionals arrive at the customer's home fully equipped with all the necessary supplies and equipment. They follow a comprehensive cleaning checklist to ensure thorough cleaning of all areas, paying attention to detail and adhering to any specific instructions provided by the customer. Throughout the cleaning process, we maintain open communication with the customer to address any concerns or special requests they may have. We prioritize customer satisfaction and take pride in delivering high-quality cleaning services. After the cleaning service is completed, we follow up with the customer to ensure their satisfaction with the results. We welcome feedback and use it to continuously improve our services and exceed customer expectations. For customers who opt for regular cleaning services, we schedule recurring appointments based on their preferred frequency. We strive to build long-term relationships with our customers, providing consistent and reliable cleaning services to keep their homes looking their best.
- What education and/or training do you have that relates to your work?
After working in house cleaning for a number of years to gain skills through on-the-job training, we have learned techniques, best practices, and safety procedures working alongside experienced service providers. A combination of hands-on experience and ongoing education have equipped us with the knowledge and skills necessary to provide the best service possible.