FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, fair pricing with no hidden fees. Our rates are competitive and based on the type of service you need, the complexity of the project, and the time required to complete the job. We offer free, upfront quotes, so you'll always know what to expect before we begin. Discounts and Special Offers: We occasionally offer discounts for repeat customers and multi-service bookings. Ask about our bundle offers if you have multiple projects! No Surprise Fees: Our pricing structure is clear, with no surprise charges. We will discuss all costs upfront, including any potential additional fees that may apply based on materials or special requests. Insurance and Licensing Fees: For peace of mind, we are fully insured, and we ensure all our work complies with local regulations. This is factored into our pricing to ensure top-notch service and safety for your home or business. Our goal is to provide excellent service at a fair price, and we are committed to delivering value and satisfaction on every job!
- What is your typical process for working with a new customer?
At Azar Ninja, we prioritize clear communication and a smooth, hassle-free experience for every new customer. Here’s how we typically work with new clients: Initial Consultation We'll start by listening to your needs. You can contact us through Thumbtack, and we’ll discuss your project in detail. Whether it’s a simple fix or a larger project, we want to understand your goals and expectations to provide the best solution. Free, Upfront Estimate After understanding your requirements, we’ll provide a free, no-obligation estimate. Our quotes are transparent, covering both labor and materials, so you can confidently plan your budget. Scheduling and Confirmation Once you approve the estimate, we’ll schedule a convenient time to start the work. We confirm all appointments and ensure that you’re kept up to date if anything needs to change. Service Completion Our skilled technician will arrive on time, fully equipped, and ready to work. We focus on delivering high-quality service while respecting your space and time. We’ll keep you informed during the project and ensure everything meets your expectations. Post-Service Follow-Up Once the job is complete, we’ll do a final walk-through with you to ensure you’re completely satisfied. We also provide guidance on maintaining the work, and we’re always available for any follow-up questions. Ongoing Support Even after the job is done, we’re here to help. If you have any concerns or need assistance, don’t hesitate to contact us. We value long-term relationships with our clients, and we’re committed to your satisfaction. We aim to make every step of the process as simple and straightforward as possible. Contact us today for reliable, professional service that you can trust!
- What education and/or training do you have that relates to your work?
We are committed to providing top-quality service backed by professional training and hands-on experience. Our team members have the necessary skills to handle a wide variety of tasks in plumbing, electrical work, carpentry, and general home improvement. Here’s a breakdown of the education and training that ensures we deliver the best results for our customers: Formal Training & Certifications Our technicians have completed formal training in relevant fields such as plumbing, electrical systems, carpentry, and general home repairs. We hold industry-specific certifications, ensuring our team is up-to-date with the latest techniques, tools, and safety standards. Hands-On Experience In addition to our formal training, we have years of hands-on experience tackling a wide range of residential and commercial projects. We believe in continuous learning, staying up to date with industry trends and new technologies to provide the best possible service to our clients. Ongoing Education We prioritize ongoing professional development. Our team regularly participates in workshops, seminars, and courses to keep skills sharp and ensure we’re knowledgeable about the latest best practices, building codes, and safety standards. Licensing & Insurance To provide peace of mind to our clients, we are fully licensed and insured, meeting all local regulations and ensuring that our work is compliant with the highest standards of safety and quality. Our dedication to education, training, and real-world experience is what allows us to confidently deliver top-notch services every time. Reach out today to learn how our professional expertise can help with your next project!