FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent Pricing: Our pricing structure is clear and straightforward, with no hidden fees. We provide detailed estimates for every project, outlining labor, materials, and any additional costs so you know exactly what to expect. 2. Service Call Fees: We charge a standard service call fee for diagnostics and initial inspections. This fee may be waived or applied toward the total cost if you proceed with repairs or services. 3. Project-Based Estimates: For larger projects, we offer project-based estimates rather than hourly rates. This ensures you have a fixed cost to budget for, regardless of the time required to complete the job. 4. Seasonal Discounts: We offer seasonal discounts on tune-ups and maintenance services, making it more affordable to keep your system running efficiently year-round. 5. Package Deals: For customers interested in routine maintenance, we offer package deals that include discounted rates for regular tune-ups and priority service. 6. Financing Options: For larger projects, we offer financing options that allow you to spread the cost over time. This can be helpful for high-efficiency upgrades or complete system replacements. 7. Referral Discounts: Customers who refer others to Air Today, LLC can receive a referral discount on future services. It’s our way of saying thanks for helping us grow. 8. Special Promotions: We occasionally run limited-time promotions on specific services, so keep an eye out for deals that could help you save on major repairs or new installations.
- What is your typical process for working with a new customer?
1. Initial Consultation: Air Today will begin by understanding the customer’s needs, goals, and any specific concerns about their HVAC system. This may include a phone call or in-person visit to gather details. 2. System Assessment: Conduct a thorough inspection of the HVAC system to evaluate its current condition. This helps identify any immediate issues and gauge the overall system efficiency and reliability. 3. Recommendation and Estimate: Provide a clear recommendation for any necessary repairs, upgrades, or maintenance, along with a detailed estimate. Explain the benefits of each option, including how it affects energy efficiency, comfort, and system longevity. 4. Scheduling and Preparation: Work with the customer to find a convenient time for the service, ensuring any necessary materials or equipment are prepared in advance to avoid delays. 5. Service and Communication: During the service visit, maintain clear communication with the customer, updating them on progress and addressing any questions they may have. 6. Quality Check and Follow-Up: After completing the work, perform a quality check to confirm everything is functioning as expected. Follow up with the customer to ensure they are satisfied and understand any maintenance tips or recommended next steps. 7. Ongoing Support and Maintenance: Offer guidance on regular maintenance and discuss options for ongoing support through a maintenance plan to keep their system in optimal condition.
- What education and/or training do you have that relates to your work?
Air Today, LLC’s team has a strong foundation in HVAC education and training, ensuring that we deliver knowledgeable, high-quality service to our customers. Here’s a snapshot of our expertise: 1. Industry Certifications: Our technicians hold key certifications, such as EPA (Environmental Protection Agency) certification for safe handling of refrigerants, and NATE (North American Technician Excellence) certification, which confirms advanced knowledge in HVAC installation, maintenance, and repair. 2. Formal HVAC Education: Many of our team members have completed formal HVAC programs at accredited technical schools, covering essential topics like thermodynamics, electrical systems, and troubleshooting. 3. Manufacturer Training: To stay current with industry advancements, our team participates in ongoing training from major HVAC equipment manufacturers. This ensures that we’re well-versed in the latest technologies and can provide specialized knowledge on leading brands. 4. Years of On-the-Job Training: Our technicians bring a combination of formal training and extensive hands-on experience to each project. With over 28 years of experience in residential and commercial HVAC, we’ve encountered a wide range of systems and unique challenges. 5. Continuing Education: HVAC technology and efficiency standards are always evolving, so our team participates in continuing education and workshops to stay current with industry best practices, energy-efficient solutions, and new products. This blend of education, certification, and hands-on experience enables us to deliver reliable, top-quality service tailored to each customer’s needs. Let me know if you’d like to highlight any additional qualifications or specific areas of expertise.