FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service Rates: HVAC service rates can vary depending on factors such as the type of service required (installation, repairs, maintenance), the complexity of the job, the size of the system, and the geographic location.
- What is your typical process for working with a new customer?
On-Site Visit and Assessment: In many cases, the HVAC business arranges an on-site visit to assess the customer's HVAC system. During this visit, the technician or representative evaluates the system, identifies any issues, and determines the scope of work required.
- What education and/or training do you have that relates to your work?
When it comes to practical matters such as HVAC installation, repairs, or maintenance, it is recommended to consult with qualified HVAC professionals who have received formal education, on-the-job training, and relevant certifications in the field. They can offer specialized knowledge, hands-on experience, and adhere to industry best practices to ensure the proper functioning and safety of HVAC systems.