FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When Boling Construction was started, we had the availability to use a team that has been working with our family since the 80's. This has given us the opportunity to have the best labor and materials in the industry for a competitive price. At Boling Construction we set the bar on what you should expect out of your project. Whether it be dust control and containment or down to the final punch list, Boling construction wont rest until your expectations are surpassed.
- What is your typical process for working with a new customer?
1. Initial Contact & Consultation Initial Meeting: A site visit or meeting is arranged to better understand your needs, the scope of the project, and any specific requirements. Preliminary Questions: Boling Construction will ask questions about the project’s goals, budget, timeline, and design preferences. Understanding the customer's vision is key. 2. Feasibility & Project Scope Definition Site Evaluation: If applicable, a site evaluation is conducted to assess the location, existing structures, and any potential challenges (e.g., zoning restrictions, environmental issues, utilities). Budget & Expectations: Discussing the estimated budget and timeline, and setting realistic expectations for the scope of the project. This can involve explaining costs for materials, labor, permits, and unforeseen contingencies that happen regularly during construction. Preliminary Design & Planning: Depending on the project, Boling Construction may assist with preliminary designs or connect you with one of our architects or engineers for more detailed plans. This is not always required depending on the size of the project but it definitely helps with a tighter budget and less delays. 3. Formal Proposal or Estimate Detailed Proposal: After gathering enough information, Boling Construction will provide a detailed proposal or estimate. This will include an itemized breakdown of costs per area, project milestones, timeline, and payment schedules. Clarifications & Adjustments: Once we review the proposal, we can discuss revisions, or clarify aspects of the scope to fit your preferred budget and vision. 4. Contract Signing Formal Agreement: Once all terms are agreed upon, a formal construction contract is drawn up and signed. This should include: Scope of work Project timeline Payment schedule Permitting and inspections Change order processes (for any alterations during construction) Warranty details Insurance & Licensing: Ensuring that all necessary insurance coverage, bonds, and licensing are in place before beginning work. 5. Pre-Construction Phase Permits & Approvals: Boling Construction will secure any necessary permits required for the project. Scheduling: Boling Construction will set a timeline for the project, including procurement of materials and scheduling. Project Team Assembly: Boling Construction may bring on subcontractors or specialists (e.g., electricians, plumbers, masons) as needed based on the project requirements. Pre-Construction Meeting: A final meeting with the customer may be held to review details, timelines, and expectations before construction begins. We will also go over any special requests or concerns at this time. 6. Construction Phase Project Kickoff: Work begins on the project according to the established schedule. Boling Construction oversees day-to-day operations and manages subcontractors. Customer Communication: Regular updates will be provided to the customer on the project’s progress. This can be through weekly meetings, phone calls, or written updates. Change Orders: If any changes or unforeseen issues arise, these are communicated to you and documented through change orders (which can affect cost and timeline). Site Inspections & Quality Control: Boling Construction ensures quality control through regular site inspections and manages the overall execution to ensure the project stays on track. 7. Project Completion & Handover Final Inspection: Once construction is completed, a final walkthrough with the customer takes place to ensure all aspects of the project are completed as agreed. Punch List: Any minor adjustments or fixes identified during the final inspection are documented and addressed. Completion of Paperwork: Any final documents, including warranties, manuals, permits, or certificates of occupancy, are provided to the customer. 8. Final Payment & Closeout Final Invoice: The customer is issued a final invoice, which may include the remaining balance due after any previous payments. Payment: The customer makes the final payment as per the agreed terms. Lien Waivers: If applicable, lien waivers or releases are provided to the customer, ensuring no further claims can be made against the property. 9. Post-Construction Follow-up Customer Satisfaction: Boling Construction will follow up with the customer after project completion to ensure satisfaction and resolve any remaining issues. Warranty Service: If there are any issues covered by warranty, Boling Construction will address them promptly. Feedback & Testimonials: Boling Construction will often ask for a customer's feedback or testimonials for future marketing or references. This also helps us ensure you are more than happy with the choice to invest in your project. 10. Ongoing Relationship Maintenance & Future Projects: Boling Construction prides itself on building long lasting relationships / friendships with customers. We will often keep in touch with customers for future needs, offering maintenance services or updates on new services but most importantly just check in to see how everyone is doing.
- What education and/or training do you have that relates to your work?
Boling Construction is a licensed and insured General Contractor specializing in residential and commercial construction, roofing, & restoration. Boling Construction is also an IICRC (Institute of Inspecting, Cleaning, and Restoration) Certified Firm, and we hold a Water Restoration Certification. Boling Construction also prides itself on being a GAF Master Elite Certified (only 3% of roofing contractors in the United States hold this certification.) and a CertainTeed Master Select roofing contractor. This comes from being in the roofing industry for over 3 generations.