FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Mr. Handyman of NE San Antonio and Schertz, we are committed to transparent pricing and delivering exceptional value to our community. From the outset, we ensure clear communication about the cost of your project. If any changes to the scope or unforeseen issues arise once we begin, we will promptly inform you and discuss any adjustments. We also offer seasonal specials on a variety of our services, giving you the opportunity to benefit from our expertise at a great value. Our goal is to provide not only excellent service but also a straightforward and trustworthy experience. Thank you for choosing us to serve you!
- What is your typical process for working with a new customer?
At Mr. Handyman of NE San Antonio and Schertz, we prioritize clear communication and convenience for all our customers. Before we begin any work or provide an estimate, we make sure to speak with you directly. For larger projects, we recommend an onsite estimate to ensure accuracy. For smaller tasks, we can provide an estimate either at the time of service or through our office. You will receive a booking confirmation notification, along with updates once our technician is en route to your location. We also provide information about the technician who will be arriving, including their background, so you can feel confident and at ease with who is entering your home or business. Our goal is to offer a seamless and transparent service experience from start to finish.
- What education and/or training do you have that relates to your work?
We are a certified Lead Renovation Firm through the EPA, ensuring that all our work meets stringent safety standards for lead-related projects. Additionally, our team has completed specialized training in Home Safety Fundamentals and Grab Bar Installation through Age Safe America. These certifications and trainings reflect our commitment to providing high-quality, safe, and reliable service for all your renovation and maintenance needs.