FAQs
- What is your typical process for working with a new customer?
One of our team members will reach out and gather contact information and go over a few questions to get a good understanding of how to best serve you and then set a date and time that works best for your schedule.
- What education and/or training do you have that relates to your work?
Here at Cool Experts we believe training is the key to a successful top notch professional service company and to better service our customers our team of technicians and installers are certified and continue to train on a weekly basis to stay current with ever changing products, tools and services. Our entire staff train’s weekly on customer service to better service our customers with Professionalism and integrity.
- How did you get started doing this type of work?
I started as an apprentice in the HVAC trade over 20 years ago and created Cool Experts with the aspiration of creating an HVAC business with the highest quality standards and customer satisfaction in the business.