FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront rates will be discussed prior to any repairs or consultation.
- What is your typical process for working with a new customer?
I listen to the customer to get a full picture of the IT problem they face, so I can fully diagnose, troubleshoot, and provide a solution (repair, consultation, etc.)
- What education and/or training do you have that relates to your work?
CS degree + 25 years of professional IT experience working at Fortune 50 companies, providing tech support to clients.