FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We provide detailed estimates that outline all costs upfront, so there are no surprises. We offer discounts for senior citizens and military personnel as a token of appreciation for their service. Additionally, we have financing options available to help make our services more accessible, allowing you to manage payments over time. We strive to work within your budget and ensure you receive the best value for your investment.
- What is your typical process for working with a new customer?
When working with a new customer, we follow a thorough and customer-focused process. First, we conduct an initial consultation to understand their concerns and assess the situation. We then perform a detailed inspection of the property to identify any foundation issues. Based on our findings, we provide a clear and detailed estimate, outlining the scope of work, costs, and timeline. Throughout the project, we maintain open communication, keeping the customer informed of our progress and any developments. Once the work is complete, we ensure the customer is satisfied and provide any necessary follow-up support or maintenance recommendations.
- What education and/or training do you have that relates to your work?
My education and training come from years of hands-on experience in foundation repair. In Texas, there’s no formal training for this field, but we stay updated through ongoing training courses for the materials and equipment we use daily. We’ve also learned best practices by observing and working alongside some of the most reputable companies in the industry. Our practical experience and commitment to continuous learning ensure we provide top-quality foundation repair services to our customers.