FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Secure Austin offers competitive and transparent pricing for our services. We tailor quotes based on the specific security needs of each client, ensuring they only pay for what they truly need. Discounts are available for long-term contracts, special events, and multiple service requests. We also avoid hidden fees so clients can budget confidently, knowing their protection needs are fully covered.
- What is your typical process for working with a new customer?
Our process begins with a thorough consultation to assess the client's needs, security risks, and goals. From there, we develop a customized security plan, select the right professionals, and ensure clear communication every step of the way. Before deployment, we go over the plan with the client to confirm every detail aligns with their expectations. After service begins, we regularly check in to make adjustments as needed.
- What education and/or training do you have that relates to your work?
Our team at Secure Austin includes retired military officers, veterans, police officers, and engineers with extensive security training and state certifications. Each team member is certified in relevant safety protocols and emergency response techniques, with ongoing training to stay up-to-date on best practices and emerging security trends.