IT Austin

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Computer issue

Computer type

Desktop or laptop

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Introduction

The person makes the difference. You will be dealing with a proficient and honest IT professional, with a proven customer satisfaction history in Austin TX. The ability to solve your problem one day and become a trustful business partner afterwards.

Overview

Hired 46 times

Background checked

1 employee

22 years in business

Payment methods

This pro accepts payments via Cash, Check, PayPal, Square cash app, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2016

Featured Projects

6 photos

Specialties

Computer issue

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Computer type

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

29 reviews

5

100%

4

0%

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Read reviews that mention:

Trish M.

Apr 18, 2024

·

Hired on Thumbtack

Mauricio just left our office and he did an excellent job. Our computer was getting an error message when we shut it down every night and wouldn't start in the morning without re-booting it. He replaced the battery in our hard drive and vacuumed out the inside of our tower which was a mess. He was able to identify our problems quickly and patiently explained all the answers to my many, many questions. I am not a tech person by any stretch of the imagination, but by the time Mauricio was done, I knew exactly what our issues were and solutions to keep them from happening again. Thank you, Mauricio!!

Details: Commercial (Office) • Technology support • Computer • My home, venue, etc.

Network Support Services

Jim S.

Mar 24, 2020

·

Hired on Thumbtack

In spite of the virus issues, he was able to deal with four computers and two printers on a network, by phone and Internet connections. I didn't think it could be done. Everything went well. The price was very fair.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

IT Austin's reply

Thank you Jim!

Computer Repair

Nelda L.

Nov 2, 2015

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Hired on Thumbtack

Mauricio came to my office in a very prompt manner. He was very professional and knowledgeable with all my computer issues. He listened, explained and solved all sorts of problems. Thank you

Computer Repair

Terri A.

Apr 13, 2016

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Hired on Thumbtack

THANK YOU Mauricio! After several other "tech's?" couldn't find the problem, Mauricio did in under the time he'd estimated and at the price he quoted. Extremely professional and didn't treat me like a computer IDIot. Answered my questions in a way I could understand. I'd recommend Mauricio to anyone having computer problems.

Computer Repair

Elizabeth C.

Oct 20, 2015

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Hired on Thumbtack

Mauricio Ramos responded almost instantly to my Thumbtack Request for an IT Professional to come to my Apt & set up my new laptop & printer. He was able to come out to do this 3 days after he contacted me, which was exactly when I was wanting this done. He was clearly very experienced at what he did (as was indicated from the information on his website, IT Austin.) He set to work immediately, unpacking my printer & setting it up quickly with an ease that demonstrated his expertise in this area. He did the same with my new laptop as well. In addition, at my request, he transferred all of my iTunes music to my new laptop as well as all my photos. I wasn't sure if this would be possible for the music particularly because I didn't have the original cable that allowed my iPhone to connect directly to my laptop. However, Mauricio was able to do this even w/o this cable! It was quite clear to me that he most definitely 'knows his stuff' when it comes to technology! Not only did he figure a way to do this w/o the original cable but figured out a work-around immediately. To me, a person who is not at all tech savvy, he was like a genius. Bottom line - Mauricio did my set up quickly, efficiently & with tremendous expertise. He also charged a very reasonable fee for his service. He was friendly & personable while working, yet always remaining completely focused on the work. I will definitely be using him as my 'go to' IT Professional as needed. He also offers private computer tutoring by the hour & I will be seeking his services for this, particularly to help me setup my Dragon Voice Activation Software. Based on my experience you can't go wrong by hiring Mauricio for any of your tech needs!

Data Recovery Service

Credentials

Background Check

Mauricio Ramos

FAQs

What education and/or training do you have that relates to your work?
I studied electrical engineering, specialized in electronics. My computer related work experience includes worldwide technology companies as Microsoft, Dell and Xerox. I hold several industry certifications including the Microsoft Certified System Engineer MCSE and Microsoft Small Business Specialist. I constantly attend industry conferences and trainings to keep up with new technologies.
What types of customers have you worked with?
I help small businesses, non-profits, home offices, and home users. I have helped them setting up their networks, repairing computer problems, server installations, Cloud services, virus and spyware removal.
What advice would you give a customer looking to hire a provider in your area of work?
Hiring an IT professional is not only about the provider's technical expertise, it also requires a good deal of trust as you will be allowing them access to your personal records, business data, etc. You may want to evaluate their professional history, ethic and conduct.

IT Austin

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