FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Orbit Roofing we offer transparent and competitive pricing to ensure our customers receive the best value for their investment. Our pricing is structured to be fair and reflective of the quality materials and skilled craftsmanship we provide. We offer various packages and options to suit different needs and budgets, whether it's a small repair or a complete roof replacement. For a more accurate estimate tailored to your specific project, we offer free consultations and estimates. This allows us to assess your roof's condition, discuss your requirements, and provide you with a detailed breakdown of costs upfront. There are no hidden fees in our quotes, so you can rest assured that the price we agree upon is the price you pay. Additionally, we take pride in using high-quality materials from trusted suppliers, which not only enhances the durability of your roof but also ensures long-term cost-effectiveness. We're here to help you make informed decisions about your roofing needs. Thank you once again for considering Orbit Roofing, we look forward to the opportunity to serve you!
- What is your typical process for working with a new customer?
Our process begins with your initial contact, whether through our website, a phone call, or an email. During this stage, we gather basic information about your roofing needs and schedule a convenient time for an initial consultation. We offer a free initial consultation where one of our experienced roofing specialists will visit your property. They will assess your roof’s current condition, discuss your specific requirements and preferences, determine whether you have an insurance claim, and answer any questions you may have. This helps us understand the scope of the project, allows us to provide you with an accurate estimate, or assist you with your insurance claim. Following the consultation, we will review your insurance estimate or prepare a detailed proposal for your project. This includes a breakdown of costs, the timeline for completion, and any relevant details about the materials and services included. We strive to be transparent with our pricing and ensure that there are no surprises along the way. Once you review the proposal and are satisfied with the terms, we proceed to the contract signing. The contract outlines the scope of work, payment schedule, and any guarantees provided. We encourage you to ask any additional questions before signing to ensure clarity and peace of mind. Upon signing the contract, we work with you to schedule the project at a time that is convenient for you. Our team of skilled roofers will arrive on-site as scheduled and begin work promptly. Throughout the project, we maintain clear communication and address any concerns you may have. Upon completion of the project, we conduct a final inspection to ensure that the work meets our high standards of quality and craftsmanship. We also invite you to inspect the work yourself and address any final details or questions you may have. Customer satisfaction is our priority. After the project is completed, we are always available to address any post-installation concerns or questions that may arise. Throughout every step of the process, our goal is to provide you with a smooth and stress-free experience, delivering exceptional service and quality workmanship. If you’re ready to get started or have any more questions about our process, please don’t hesitate to reach out. We look forward to the opportunity to work with you and enhance the quality and durability of your roof.
- What education and/or training do you have that relates to your work?
We bring a unique blend of education and hands-on experience to the job. Prior to entering the roofing industry our business owner spent a decade working as an insurance adjuster. This experience has provided a deep understanding of the insurance claims processes related to roofing. We are well-versed in interpreting insurance policies, assessing damage accurately, and advocating for fair claims settlements. This knowledge allows us to effectively communicate with our customers about insurance-related matters and ensure a smooth process when dealing with claims. We have been actively involved in the roofing industry for over 15 years, during which we have gained extensive hands-on experience and industry knowledge. This includes overseeing various roofing projects, collaborating with roofing crews to ensure quality workmanship, and staying updated on the latest roofing technologies and best practices. Our tenure in the industry has given us a comprehensive understanding of different roofing materials, techniques, and the specific needs of residential roofing projects. We are committed to ongoing professional development to stay ahead in the roofing industry. This includes attending industry conferences, participating in training workshops, and staying informed about regulatory changes and advancements in roofing technology. We take pride in our team's expertise and dedication to delivering high-quality roofing solutions. Whether you're in need of a roof repair, replacement, or assistance with an insurance claim, you can rely on us to provide knowledgeable guidance and exceptional service.