FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects our commitment to high-quality materials, skilled labor, and exceptional service. We provide transparent quotes that include all necessary materials and labor, with no hidden fees. As a GAF Master Elite contractor and Fortified Certified company, we emphasize long-term value, offering competitive pricing for premium solutions.
- What is your typical process for working with a new customer?
1. Initial Consultation: We begin with a detailed discussion to understand your needs and goals. 2. Inspection and Assessment: We conduct a thorough inspection, documenting with CompanyCam for transparency. 3. Proposal and Education: We provide a detailed proposal, explaining materials (e.g., why we use CDX over OSB) and warranties like the GAF Golden Pledge. 4. Project Execution: Once approved, we schedule and complete the build with professional oversight. 5. Follow-Up: We ensure customer satisfaction and provide any necessary documentation for insurance or grants.
- What education and/or training do you have that relates to your work?
• Certified GAF Master Elite Contractor. • Fortified Certification in high wind, hail, and hurricane designations. • Member of the Roofing & Solar Reform Alliance. • Ongoing education in building codes, such as the 2021 IRC. • Years of hands-on experience managing commercial and residential roofing projects in high-demand environments like Austin and New Orleans.