FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is negotiable and based on the individual needs of the Owner and their home. We are selective in the homes we manage - quality is important to us; when we manage a home, it's OUR name and reputation at stake when it comes to providing a quality experience and preserving the value of our client assets. We take great pride in the QUALITY of service provided, and the level of staffing we employ to provide it. Further, we don't charge super-low or "flat rate" Management Fees to our Clients and then make up the difference in fees charged to your Tenants nor do we seek to manage MORE homes to make up the difference.
- What is your typical process for working with a new customer?
First, we want to know about the home to be managed and the Owner's needs, projected timeline, etc. - it's an interview process for us to determine if the home meets our criteria, and if we think we might be the best fit for what the Owner is seeking. The next step would be our Pinpoint Price Analysis to determine what the property might rent for. We use up-to-date, real-time data so we don't have to 'guess' how the market is performing and how long nearby homes are renting for and how long it's taking. With that Analysis, we provide our full Quote for services - our pricing is not "one size fits all" and that allows us to give the most EFFECTIVE price based on needs and the specific home. We also offer discounts for multiple homes owned. We can usually have a home signed up and on the market in 24-48 hours if the Owner is ready to begin. Bottom line, we want to fill your vacancy quickly!
- What education and/or training do you have that relates to your work?
Master Property Manager leadership designation - National Association of Residential Property Managers - and ongoing business training and coaching for our entire staff. Technology and customer service standards are ever-changing and we have to be changing with it!