FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard hourly rate is $100 per hour for project-based or short-term support. We also offer membership packages at discounted hourly rates for clients who want consistent, proactive help. Membership support is the core of how we work and is ideal for ongoing home and life management. Current membership options include: 🜲 20 hours at $95 per hour 🜲 30 hours at $90 per hour 🜲 50 hours at $85 per hour 🜲 60 hours at $80 per hour We are happy to help you determine the right level of support based on your needs.
- What is your typical process for working with a new customer?
We begin with a thoughtful intake conversation to understand your needs, preferences, and priorities. This allows us to recommend the right structure, whether that is project-based support or an ongoing membership. For recurring clients, a member of our leadership team guides the onboarding process. We gather detailed household, workflow, and preference information to ensure seamless support. This information is documented in what we refer to as the Royal Harmony Handbook, and shared internally so your assistant can step in confidently and effectively. Clients are then paired with a dedicated team member, with additional cross-training in place to ensure continuity and reliability over time. Our goal is to remove friction from the very beginning, so support feels steady, intuitive, and dependable.
- What education and/or training do you have that relates to your work?
All Queen of To Do personal assistants are W-2 employees, fully insured and background-checked. Our team completes a comprehensive, in-house training program that includes a structured curriculum, hands-on shadowing, and a supervised trial period. Training focuses on discretion, systems, communication, and real-world problem solving, not just task execution. We prioritize professionalism, judgment, and trust as much as technical skill.