FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
New Recurring Clients: $20 OFF your first 5 cleans + your 6th clean is on us! Weekly: 65% off one-time cost Bi-weekly: 55% off one-time cost Monthly: 10% off one-time cost Referrals: $100 off your next clean or $30 cash!
- What is your typical process for working with a new customer?
1. Inquiry: Contact us to discuss what you need! 2. Consultation: We will go over what you're looking for, preferences, and specific requests and make a note of it all. 3. Quote: Our office staff will provide you with an estimate based on the consultation. 4. Scheduling: Our team will work with you to find a time that works best for you. 5. Confirmation: You will receive text and email confirmation as well as reminders of our clean times. 6. Clean: We take care of everything from here. You can track how your clean is going directly from our client portal. 7. Post-Clean: We will follow up to ensure everything was taken care of seamlessly and that you're absolutely satisfied with our work. If not, we'll come back out and fix it!
- What education and/or training do you have that relates to your work?
We have over 100 years of cleaning experience amongst our staff and they're equipped with the best, specialized equipment to handle any job your home might need! We prioritize attention to detail by employing thorough checklists and specialized techniques to ensure every corner is spotless, including intricate tasks like grout cleaning and fixture polishing. Our team is trained to handle delicate surfaces, such as marble, wood, and antique finishes, using appropriate, non-damaging products and protective equipment like microfiber cloths and pH-balanced cleaners. High standards of hygiene and sanitation are maintained with hospital-grade disinfectants and eco-friendly solutions, alongside frequent replacement of cleaning materials to ensure sanitary practices. Ongoing education is a cornerstone of our service, with staff participating in quarterly training sessions on industry advancements, green cleaning methods, and the latest sanitation technologies. This commitment to quality is reinforced through regular customer feedback and random post-cleaning inspections by a dedicated quality assurance team. Additionally, we guarantee professional and reliable services with flexible scheduling options, punctuality, and a robust client support system to promptly address any concerns.