FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Estimates, Free or Low-Cost Initial Consultation, Flexible Payment Options
- What is your typical process for working with a new customer?
Initial Contact & Consultation: The customer reaches out by phone or online, and a brief consultation follows to understand their needs, such as repairs, replacements, or new installations. A site visit is often scheduled for more accurate assessment. On-Site Inspection & Estimate: For repairs or installations, an experienced technician visits the property, inspects the garage door setup, and provides a detailed estimate, discussing options, materials, and any necessary parts. Scheduling & Preparation: Once the customer agrees on the scope and budget, a service date is scheduled. The team prepares the necessary materials and parts ahead of time. Service Execution: The team performs the installation or repair, ensuring quality workmanship, and explaining any necessary maintenance tips for long-term performance. Follow-Up & Support: After the job is complete, a follow-up may be provided to ensure customer satisfaction, often with a warranty on parts and service for added peace of mind.
- What types of customers have you worked with?
Homeowners: Looking for installation of new garage doors, repairs on existing doors, or upgrades for curb appeal and security. Real Estate Agents & Property Managers: Seeking reliable services to fix or replace garage doors on properties being sold or rented out to increase value and appeal. Contractors & Builders: Often need garage doors for new residential or commercial construction projects, requiring a range of styles and custom options.