KMR Garage door services
Top Pro
Free service call
Problem areas
Responds in about 12 min
Introduction
Garage door repairs & installations for any type of door. Free estimates! Same day services! We serve Austin and the surrounding areas.
Overview
Current Top Pro
Hired 6 times
3 similar jobs done near you
Background checked
4 employees
Business hours
Sun8:00 am - 9:00 pmMon8:00 am - 9:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.
Featured Projects
15 photos
Specialties
Project type
,
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Good 4.2
10 reviews
5
80%
4
0%
3
0%
2
0%
1
20%
Read reviews that mention:
Regina R.
Sep 12, 2024
·
Hired on Thumbtack
Hired on Thumbtack
Thank you so much for the service you provided, I explained to them how another company wanted to replace a part in my garage door motor, and charge me $275.00, KMR came out and replaced my MOTOR for that price and a little more for their labor, thank you for working with me and understanding my financial situation!
Details: Repair • Track or rollers • Aluminum • Home
Garage Door Repair
Tamara R.
Sep 6, 2024
I had them repair my garage door and install a new system, and they were fantastic! The team was professional, quick, and did an amazing job. The new system works perfectly, and their customer service was excellent. Highly recommend them for any garage door needs!
Adam R.
Oct 30, 2024
After calling around to other garage door companies, all I got were sales pitches for a brand-new door even though I just needed my off-track fixed! This team was different. They didn’t try to upsell me; they just got to work, handled the spring cables, drums, and got everything back on track perfectly. Honest, skilled, and no nonsense. highly recommend!
Zoe S.
Sep 6, 2024
Highly recommend KMR! I used them to fix a broken spring on the garage and they had it done super quick and efficiently! Will be booking with them again.
LBF I.
Oct 29, 2024
·
Hired on Thumbtack
Hired on Thumbtack
This is a really bad company, a rip off, that sends people that does not have a clue on garage doors.
We hire them to re-set a garage door that the tension cable was out of Alingment.
They tried overcharging for two tension cables when they were not damaged, they are usually $15 and asked for $200.
Furthermore the technician, after $400 of "repairs" says he can't finish the job because the motor is bad. He did not even bother looking at what the error message could be, nothing, he says blamed on a brand new almost unused motor and said his repair was done.
Completely a lie, a waste of time and repair. He did not have any clue of anything and any willingness to root-cause the issue.
Fast forward a day and decent and knowledgeable company fixed that in 15min, they did not proper set up the tensions cables or the limits, that thing they wanted to rip off $200 when is $15 on the store; they don't even know how to properly install them.
Do yourself a favor and stay away from this company.
In advance of the owner response, yes your technician was useless because a proper garage door technician could root-cause and fix the "motor is damaged" issue in 15min, you just hire random people, without proper company cars, without proper equipment and knowledge to be working on people's home.
Details: Repair • Track or rollers • Aluminum • Home
KMR Garage door services's reply
We’re sorry to hear that you were left dissatisfied with our service, and we’d like to address each concern to clarify our process and commitment to quality.
When our technician arrived, he found the tension cable wrapped around the spring, which is a dangerous situation that required careful handling. He took the time to balance the door and restore it to full functionality, which involved several complex steps to ensure safety. After balancing the door manually and confirming it was operating smoothly, he reconnected the motor, but it didn’t respond. In some cases, motor issues are separate from door alignment or cable replacement.
Regarding parts, we use high-quality, durable tension cables designed for long-term use. The cost reflects both the parts and the specialized labor required for garage door systems, which are complex and high-tension. The technician explained this thoroughly, and the price was agreed upon at the start of the job. Afterward, he demonstrated that the door worked perfectly in manual mode. However, once the motor issue was discovered, you chose to dispute the agreed-upon price.
Customer satisfaction is a priority for us, and we are committed to resolving any issues. Please reach out directly so we can discuss this further and find a solution.
Garage Door Repair
Credentials
Background Check
Romi Drach