FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When inquiring about our pricing, customers should be aware that we prioritize flexibility and customer satisfaction. We offer a variety of financing options to make our products and services more accessible. Additionally, we provide discounts to accommodate different budgets. Our payment methods are diverse, accepting all major forms of payment to ensure convenience for our clients. Above all, we strive to work with our clients to meet their needs and ensure their happiness with our pricing structure.
- What is your typical process for working with a new customer?
Our typical service process, especially for air duct and chimney cleaning in Austin, Texas, begins with a thorough and free inspection. This initial step is crucial to ensure that we can complete the service effectively and to the highest standards. After the inspection, we proceed with the service as per the work order. Throughout the process, we maintain open communication with our clients, keeping them informed about the specifics of the work being done in their home. To provide a clear and transparent overview of our service, we offer before and after pictures and videos, showcasing the effectiveness and quality of our work. This approach underscores our commitment to transparency and customer satisfaction in every aspect of our service.
- What education and/or training do you have that relates to your work?
Our crew is comprised of highly trained and certified professionals, ensuring the highest level of expertise in every service we provide. We place great emphasis on safety and reliability, which is why all of our employees are fully insured and bonded. Furthermore, we conduct extensive background checks on all our staff members, guaranteeing not only their skill and professionalism but also the security and peace of mind for our clients. This rigorous process reflects our commitment to excellence and trustworthiness in every aspect of our business.