FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing starts at a 2-hour minimum and our quotes include all travel and accommodations unless otherwise specified. Payments can be made by check, Cash App, Venmo, Zelle. Credit/Debit Cards are also accepted but will incur a 3% transaction fee.
- What is your typical process for working with a new customer?
You will always start with phone call with me, Jackie, where I learn about your ideas and visions for your event and decipher if we are the best fit to help you bring it to life! If it's a go for both of us, I send you a contract and ask for a 50% non-refundable deposit to officially lock in your event and take the date off of the market. Leading up the event, we chat details and make sure we all have the necessary information we need to ensure a successful event! We typically show up 2-3 hours prior to the event start time. We set up, soundcheck, collect the final payment. Then – WE ROCK 'N ROLL, BABY!!!
- What education and/or training do you have that relates to your work?
Jackie was formally trained at The Boston Conservatory for Musical Theatre. Brandon was formally trained at Hartford Conservatory of Music. Both received the training that's ACTUALLY needed for this business while working as musicians and upper management in a Top 40 cover band for Carnival Cruise Lines! ;)